Nemschoff offers a LIMITED LIFETIME WARRANTY on nearly all products with a few exceptions.
With proper use and maintenance, the limitations of our warranty are as follows:
• Mechanisms and mechanical components of Serenity, Prísto, Consoul, Leonard, and Ava Recliners: 10 years
• Mechanisms and mechanical components of Nala and Centé Patient Chairs: 12 years
• All other mechanisms and mechanical components: 5 years
• Overbed Tables, Physician and Caregiver Stools: 5 years
• Lighting 5 years
• Nemschoff Performance Fabric (NPF): 5 years
• Electrical outlets: 1 year
• Resin panel (Terra for Treatment Areas): 1 year
Graded-in fabrics follow the warranty of the textile manufacturer–please reference specific manufacturer's website.
Customers Own Material (COM) is not covered under warranty.
Yes, Nemschoff Performance Fabrics (NPF) are covered by the following warranty:
Seller warrants woven and nonwoven upholstery on the Nemschoff Performance Fabric Program when applied to Seller’s products. Warranty covers defects of material and workmanship under normal use and service for five (5) years from the date of shipment. This warranty applies only to the original owner and the original use of the product. All Graded-in and COM upholstery default to the supplier’s warranty. This warranty is void in cases of damage in transit, negligence, abuse, abnormal usage, misuse, accidents and improper cleaning and maintenance. Normal aging and wear of woven and nonwoven upholstery are exempt from this warranty.
THERE IS NO OTHER EXPRESS WARRANTY. SELLER HEREBY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE INDICATED BY BUYER TO SELLER.
There are no representations as to the capacity of performance of the products sold hereunder except as set forth in the quotation specifications, if any, and such representations are expressly conditioned upon the correctness of the data furnished by Buyer and upon the products being properly installed and maintained.
As Buyer’s sole remedy under this warranty, Nemschoff, at its option, will repair or replace the material at no charge to the original owner of record. If the material is no longer in manufacture, one of comparable value will be substituted. Nemschoff will pay freight charges provided that the replacement or return has previously been authorized by the company under the terms of this warranty.
IT IS EXPRESSLY AGREED THAT THIS REMEDY OF REPAIR, REPLACEMENT OR CREDIT, AT SELLER’S OPTION, IS BUYER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY. IN NO EVENT SHALL SELLER BE LIABLE FOR CONSEQUENTIAL DAMAGES.
Expenses incurred by Buyer for repair or replacement of Seller’s product will not be allowed except by written permission of Seller.
All warranty claims should go through your dealer or your account manager. If you need to find your dealer or account manager contact info, click here to find a Dealer or Account Manager.